Teleperformance Cloud Campus
Teleperformance Cloud Campus makes virtual customer support feel more personal with seamless, digital channels, unlimited access to resources in any language, and secure, state-of-the-art operations.
Teleperformance Cloud Campus
Teleperformance Cloud Campus makes virtual customer support feel more personal with seamless, digital channels, unlimited access to resources in any language, and secure, state-of-the-art operations.
Leading the “work from anywhere” revolution
Teleperformance’s smart-shoring models are changing the way companies serve customers. Cloudshoring complements onshore, nearshore, and offshore strategies to achieve an optimal balance between Resilience, Efficiency, and Cultural Proximity.
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Leading the “work from anywhere” revolution
Teleperformance’s smart-shoring models are changing the way companies serve customers. Cloudshoring complements onshore, nearshore, and offshore strategies to achieve an optimal balance between Resilience, Efficiency, and Cultural Proximity.
Let's talk!The Cloud Campus high-tech hub connects teams wherever they are.
The Cloud Campus hub accelerates performance by leveraging experience, leadership, and governance while centralizing best practices and expertise.
Meet our Cloud Campus hubs by taking a 360° virtual tour!
The Cloud Campus high-tech hub connects teams wherever they are.
The Cloud Campus hub accelerates performance by leveraging experience, leadership, and governance while centralizing best practices and expertise.
Meet our Cloud Campus hubs by taking a 360° virtual tour!
Elevate work-at-home with Cloud Campus
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Largest CX candidate pool worldwide
Access to the largest global talent pool in the industry allows our clients to rapidly deploy or scale their services. Our fully digital recruitment and onboarding process accelerates the hiring process.
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Operational excellence
Our robust virtual model keeps teams connected, engaged, and motivated using the right blend of technology, analytics, and agent support tools to optimize performance.
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People are at the core of all we do
Specially designed, virtual activities and programs focus on employee engagement, wellbeing, and career development.
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Centralized command centers
Centralized Cloud Campus hubs act as state-of-the-art command centers for ensuring consistency and quality across the entire operation.
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Comprehensive, custom-built security practices
Enhanced security tools and monitoring infrastructure designed for the virtual environment keep both company and customer data protected. A strict compliance framework ensures quality and consistency across all operations.
Leading the work-from-anywhere movement
Benefit from our vast technology ecosystem with partners like Citrix
Together with Citrix, we designed a digital workspace that allows agents to work remotely just as they would in an office environment. Watch the video from our joint LinkedIn Live broadcast to learn more.
| A global social media company streamlines operations to improve KPIs | A global leader in personal communications devices attracts and retains more talented agents | A media and streaming services giant enters a new market during COVID-19 without sacrificing quality or success |
| Resulting in: | Resulting in: | Resulting in: |
| 92% Accuracy rate – up 10% |
21% Increase in employee satisfaction |
100% Pre-sales services deployed early |
| 3.5% Improvement effectiveness |
7% Decrease in absenteeism |
119% Recruitment goal achieved |
| Read More | Read More | Read More |
| A global social media company streamlines operations to improve KPIs |
| Resulting in: |
| 92% Accuracy rate – up 10% |
| 3.5% Improvement effectiveness |
| Read More |
| A global leader in personal communications devices attracts and retains more talented agents |
| Resulting in: |
| 21% Increase in employee satisfaction |
| 7% Decrease in absenteeism |
| Read More |
| A media and streaming services giant enters a new market during COVID-19 without sacrificing quality or success |
| Resulting in: |
| 100% Pre-sales services deployed early |
| 119% Recruitment goal achieved |
| Read More |
Anticipating the Future: Unmatched Innovation, Efficiency, and Agility
Food delivery giant, Grubhub, moved its entire CX workforce to a traditional work-at-home environment during the crisis and experienced KPI improvements across the board. They decided to remain remote and are excited to advance to a more efficient and effective Cloud Campus model as they evolve to meet future demands.
Learn More
Anticipating the Future: Unmatched Innovation, Efficiency, and Agility
Food delivery giant, Grubhub, moved its entire CX workforce to a traditional work-at-home environment during the crisis and experienced KPI improvements across the board. They decided to remain remote and are excited to advance to a more efficient and effective Cloud Campus model as they evolve to meet future demands.
At the forefront of the work-at-home revolution
Looking for ways to address volume fluctuations and forecasting challenges, US-based online marketplace Wish chose to add capacity with the innovative Teleperformance Cloud Campus model. Adding capacity with work-at-home agents offered the versatility Wish needed, and this revolutionary approach for managing remote teams also delivered exceptional service quality, consistency, and efficiency. Read the E-book to learn more.
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