A Next-Generation Model for Optimizing Remote Teams
Companies are more aware than ever that business agility is essential to their survival. With remote work becoming a way of life for so many of us, across so many industries and geographies, the need for truly resilient, flexible, secure, and robust work-at-home solutions has never been greater.
Teleperformance Cloud Campus
A Next-Generation Model for Optimizing Remote Teams
Companies are more aware than ever that business agility is essential to their survival. With remote work becoming a way of life for so many of us, across so many industries and geographies, the need for truly resilient, flexible, secure, and robust work-at-home solutions has never been greater.
Teleperformance Cloud Campus is the new global virtual workforce platform that delivers next-generation CX services through five key areas:
A single point of contact for our clients
Extensive virtual hiring practices to produce more qualified candidates and provide the right environment for hiring, developing, and supporting teams
Designing the right mix of technology, analytics, and agent support tools to optimize team performance
Highly secure technology, protocols, and policies ensure that customer data is protected
Remote teams remain connected through constant team communication, interaction, and activities that keep them engaged and productive
Leading the “work from anywhere” revolution
Teleperformance’s smart-shoring models are changing the way companies serve customers. Cloudshoring complements onshore, nearshore, and offshore strategies to achieve an optimal balance between Resilience, Efficiency, and Cultural Proximity.
Teleperformance’s smart-shoring models are changing the way companies serve customers. Cloudshoring complements onshore, nearshore, and offshore strategies to achieve an optimal balance between Resilience, Efficiency, and Cultural Proximity.
Anticipating the Future: Unmatched Innovation, Efficiency, and Agility
Food delivery giant, Grubhub, moved its entire CX workforce to a traditional work-at-home environment during the crisis and experienced KPI improvements across the board. They decided to remain remote and are excited to advance to a more efficient and effective Cloud Campus model as they evolve to meet future demands.
Anticipating the Future: Unmatched Innovation, Efficiency, and Agility
Food delivery giant, Grubhub, moved its entire CX workforce to a traditional work-at-home environment during the crisis and experienced KPI improvements across the board. They decided to remain remote and are excited to advance to a more efficient and effective Cloud Campus model as they evolve to meet future demands.
Unprecedented Business Agility
WISH, a US-based online marketplace, had implemented Cloud Campus before the global pandemic. As a result, they were able to transition 80% of their full workforce to work-at-home in under one day when the crisis hit without experiencing any CX disruptions.
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