Teleperformance Cloud Campus
A Next-Generation Model for Optimizing Remote Teams
Companies are more aware than ever that business agility is essential to their survival. With remote work becoming a way of life for so many of us, across so many industries and geographies, the need for truly resilient, flexible, secure, and robust work-at-home solutions has never been greater.
Teleperformance Cloud Campus
A Next-Generation Model for Optimizing Remote Teams
Companies are more aware than ever that business agility is essential to their survival. With remote work becoming a way of life for so many of us, across so many industries and geographies, the need for truly resilient, flexible, secure, and robust work-at-home solutions has never been greater.
Teleperformance Cloud Campus is the new global virtual workforce platform that delivers next-generation CX services through five key areas:
- A single point of contact for our clients
- Extensive virtual hiring practices to produce more qualified candidates and provide the right environment for hiring, developing, and supporting teams
- Designing the right mix of technology, analytics, and agent support tools to optimize team performance
- Highly secure technology, protocols, and policies ensure that customer data is protected
- Remote teams remain connected through constant team communication, interaction, and activities that keep them engaged and productive
Leading the “work from anywhere” revolution
Teleperformance’s smart-shoring models are changing the way companies serve customers. Cloudshoring complements onshore, nearshore, and offshore strategies to achieve an optimal balance between Resilience, Efficiency, and Cultural Proximity.
Let's talk!
Leading the “work from anywhere” revolution
Teleperformance’s smart-shoring models are changing the way companies serve customers. Cloudshoring complements onshore, nearshore, and offshore strategies to achieve an optimal balance between Resilience, Efficiency, and Cultural Proximity.
Let's talk!The Cloud Campus high-tech hub connects teams wherever they are.
The Cloud Campus hub accelerates performance by leveraging experience, leadership, and governance while centralizing best practices and expertise.
Meet our Cloud Campus hubs by taking a 360° virtual tour!
The Cloud Campus high-tech hub connects teams wherever they are.
The Cloud Campus hub accelerates performance by leveraging experience, leadership, and governance while centralizing best practices and expertise.
Meet our Cloud Campus hubs by taking a 360° virtual tour!
| A global social media company streamlines operations to improve KPIs | A global leader in personal communications devices attracts and retains more talented agents | A media and streaming services giant enters a new market during COVID-19 without sacrificing quality or success |
| Resulting in: | Resulting in: | Resulting in: |
| 92% Accuracy rate – up 10% |
21% Increase in employee satisfaction |
100% Pre-sales services deployed early |
| 3.5% Improvement effectiveness |
7% Decrease in absenteeism |
119% Recruitment goal achieved |
| Read More | Read More | Read More |
| A global social media company streamlines operations to improve KPIs |
| Resulting in: |
| 92% Accuracy rate – up 10% |
| 3.5% Improvement effectiveness |
| Read More |
| A global leader in personal communications devices attracts and retains more talented agents |
| Resulting in: |
| 21% Increase in employee satisfaction |
| 7% Decrease in absenteeism |
| Read More |
| A media and streaming services giant enters a new market during COVID-19 without sacrificing quality or success |
| Resulting in: |
| 100% Pre-sales services deployed early |
| 119% Recruitment goal achieved |
| Read More |
Anticipating the Future: Unmatched Innovation, Efficiency, and Agility
Food delivery giant, Grubhub, moved its entire CX workforce to a traditional work-at-home environment during the crisis and experienced KPI improvements across the board. They decided to remain remote and are excited to advance to a more efficient and effective Cloud Campus model as they evolve to meet future demands.
Learn More
Anticipating the Future: Unmatched Innovation, Efficiency, and Agility
Food delivery giant, Grubhub, moved its entire CX workforce to a traditional work-at-home environment during the crisis and experienced KPI improvements across the board. They decided to remain remote and are excited to advance to a more efficient and effective Cloud Campus model as they evolve to meet future demands.
Unprecedented Business Agility
WISH, a US-based online marketplace, had implemented Cloud Campus before the global pandemic. As a result, they were able to transition 80% of their full workforce to work-at-home in under one day when the crisis hit without experiencing any CX disruptions.
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