Teleperformance works with technology companies, from startup to Fortune 500, to improve their operations and customer experience.
There are a number of major challenges facing companies in the technology sector, including cost control, market and wallet share expansion, navigating supply chain and market dynamics, elevated consumer demands, and security risks.
We have helped steer the customer service journey, including best-in-class navigation, through an ecosystem of rapid customer servicing evolution and development. We have a robust suite of technology sector-specific service offerings that are focused on contributing to our client’s top and bottom line performance by improving service, sales, and support.
Our customized multilingual solutions, global footprint, and leading industry status allow us to help a variety of technology organization types, from startups to Fortune 500.
What We Offer
Full-scale Integrated Customer Experience and Touchpoint Management
Customer Lifecycle Management from Pre-sales to EOL
Sales-to-Cash Order Management Solutions
Simple to Complex Technical Service Solutions
B2C, B2B, B2E, and Engineering Services
Front and Back-office Solutions
Warranty and RMA Support Solutions
Robust Coverage of the B2C and Enterprise Technology Product Ecosystems
Tailored Channel Servicing
Technology and Process-based Innovation including Analytics and Automation
Benefits of working with Teleperformance include:
Leveraging a deep understanding of sector-specific market and consumer dynamics
The ability to handle a multitude of customer servicing functions with a single partner
Proprietary and industry-leading operational delivery processes and benchmarks
The optimization of customer experience and satisfaction
Increased efficiency and accuracy
Best-in-class performance enabling cost reduction
Benefits of working with Teleperformance include:
Leveraging a deep understanding of sector-specific market and consumer dynamics
The ability to handle a multitude of customer servicing functions with a single partner
Proprietary and industry-leading operational delivery processes and benchmarks
The optimization of customer experience and satisfaction
Increased efficiency and accuracy
Best-in-class performance enabling cost reduction
Teleperformance has unrivaled experience supporting the technology sector. Contact us now to learn more about how we can help you.
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